FREQUENTLY ASKED QUESTIONS

Before Booking

  • Yes - love has taken us across Australia and around the world. Every destination is possible, and travel arrangements are tailored to your celebration.

  • The earlier the better. Popular dates often fill quickly, but it’s always worth reaching out - sometimes we have unexpected availability.

  • Both are possible. While most couples choose our Duo Collections for the seamless experience (and $1,000 off), we’re happy to craft a photo-only or film-only collection if that’s what you need.

  • Of course. Every celebration has its own rhythm, and we can create a collection that feels just right for yours. Reach out and we can tailor something together - ensuring you have the perfect coverage without paying for hours you don’t need, or missing moments that matter most.

  • Absolutely. Your day doesn’t have to fit into a single box. If you’d like 10 hours of film, 8 hours of photography, and 6 hours of content creator coverage - or any other combination - we’ll tailor your collection so every part of your story is captured in the way that feels right for you.

On the Wedding Day

  • Yes - we love connecting with our couples before the day. This can be over FaceTime or a relaxed coffee catch-up, whichever suits you best. We’ll also schedule a final catch-up around 4–6 weeks before your wedding to make sure every detail is clear and everything feels seamless.

  • When the scale of your celebration calls for it, we bring in trusted creatives from the Dear Lover Collective to ensure every moment is captured.

  • Our focus is always on candid, unscripted emotion. When it helps, we’ll guide you gently - making sure you feel comfortable with an editorial touch that never feels staged.

  • We use professional, discreet audio equipment to preserve your vows and speeches with clarity. The technology disappears - the words remain. Often this is run through the DJ desk or house microphone, so you wont have to worry about lapel mics and cables on you.

Delivery & Editing

  • We believe in quality over speed. A short teaser is usually shared within the first week so you can relive the magic quickly. Your full gallery and films are typically ready within 10–12 weeks, though timing depends on your collection and the level of storytelling involved.

  • You’ll receive everything through your own private online gallery - beautifully designed, easy to share, download, and even stream to your TV. Your photos remain accessible for 2 years, while your films are preserved for 10 years. The gallery can even be saved as an app on your phone’s home screen, so your wedding story is always just a tap away.

  • No - every story we deliver is carefully curated and refined to reflect the Dear Lover aesthetic. However, for couples who want to relive every single moment, we do offer an optional RAW Video Edit: your entire day lightly edited in chronological order, delivered alongside your crafted films. It’s a beautiful way to have both the cinematic version of your story and a complete record of the day.

  • Yes. Every image and every frame is refined to match the timeless Dear Lover aesthetic.

  • Yes - and we encourage it. Music plays such a powerful role in storytelling, and we love when couples share songs that hold meaning for them. While we’ll always guide the soundtrack to feel cinematic and cohesive, your chosen songs can be woven into certain edits so the film feels even more personal to you.

Pricing & Payment

  • A signed agreement and a non-refundable 50% retainer secures your day exclusively with us.

  • Yes - we can arrange a schedule that works best for you.

  • For Sydney weddings, yes. For interstate and destination weddings, we’ll provide a clear travel quote so everything is transparent.

  • We can always stay longer. Extended coverage is available by the hour, and we’ll confirm details with you on the day so nothing feels rushed.

Style & Experience

  • Editorial yet intimate - a blend of timeless elegance and candid emotion. Think Vogue-inspired imagery infused with real, unposed moments.

  • We’re a collective - not just one perspective, but a team dedicated to weaving your story seamlessly across film and photography. The result is cohesive, cinematic, and deeply personal.

  • Always. Collaboration is at the heart of what we do. We blend in, work with kindness, and make sure your experience is effortless.

Reassurance

  • The Dear Lover Collective ensures you’re never left without coverage. We always have trusted creatives ready to step in seamlessly.

  • Yes - we hold full public liability and equipment insurance. Many venues require this, and we’re happy to provide certificates.

  • Rain has a way of creating magic. We’ll adapt, embrace it creatively, and make sure you feel at ease no matter the forecast.

  • Sometimes yes, sometimes no - but we always prepare with research, planning, and scouting to ensure we know the space as if we had.

  • That’s completely natural. Our approach is gentle and unobtrusive. You’ll find yourselves lost in the day, forgetting the cameras are even there.